2025 TMAC Conference – FAQS + New Date and Time for registration

Hi everyone,

We are deeply sorry for the website issues today as many of you tried to register for the 2025 TMAC Conference. We can confirm that there was a server issue, and due to the high demand (hundreds of you) the website had severely slow loading times, making it impossible for most of you to register. We completely understand the frustration this has caused and appreciate your patience as we work to resolve the issue.

We also recognize that launching a new website so close to registration has raised concerns. While the timing has presented challenges, this upgrade was essential to improving TMAC’s overall digital experience for members. Unfortunately, the high traffic volume today exposed some unexpected issues, but we are actively addressing them to ensure a smoother process moving forward.

To keep things fair, we are pausing registration and will reopen it on Monday, February 10 at 12pm ET, with advance notice so all members have an equal opportunity to register. Those who successfully registered will keep their spots.

We sincerely apologize for the inconvenience, especially for those who are travelling or were unable to access the site. We appreciate your passion for TMAC and your patience as we work through these challenges.

Some questions answered: 

Q: When is the new registration time?
A:
The new registration opens on Monday, February 10 at 12pm EST for media and 2pm EST for industry.

Q: Why did you launch a site before registration?
A: We had to launch the new website because the old site did not have the capabilities to continue and as of December 31, 2024, no new updates were able to be made. There was no option but to launch a new site. The new platform is more stable and will allow for a smoother registration process. What was experienced today was not a website issue, but a server issue which is being resolved. 

Q: What happens to those who have already registered? Will there still be spots available?
A: Only a handful of delegates were able to successfully register, leaving the vast majority of spaces available still open (over 225 spots). We are honoring the completed registrations that occurred on February 3, 2025.

Q: The new date and time of registration doesn’t work for me. Can you register me in advance?
A: We understand the frustration of limited notice and sincerely apologize for any inconvenience. We know that one time won’t work for everyone, the original date and time didn’t work for everyone either. If you’re unable to register yourself, we recommend having a trusted friend, colleague or family member help with registration on your behalf.

Q: Is there a waitlist if the registration spots fill up quickly?
A: Yes, we will have a waitlist in place once all registration spots are filled. If spots open up, we’ll notify people on the waitlist in the order they signed up. Be sure to sign up as soon as possible to secure your spot! We will do our best to explore additional options to ensure as many people as possible can participate.

Q: Can I register multiple people or just myself?
A: You’re welcome to register others, as long as you have their information ready. Just make sure to complete each registration process individually for each person.

Q: Will there be any changes to the conference schedule or format with the new site and registration system?
A: The conference schedule and format remain the same as originally planned. The new site is simply for registration, so you won’t see any other changes.

Q: What happens if I register but can’t attend? Is there a cancellation policy?
A: If you can’t attend after registering, please reach out to us as soon as possible so we can update our records. Here is our policy, which can be found in the Conference Q&A page. 

POLICY: Full Refunds will be issued for cancellations made 60 days prior to June 4, 2025 (by April 4, 2025). No refunds will be issued for cancellations made after April 4, 2025. In the event of illness or unforeseen circumstances, we strongly recommend purchasing travel insurance to protect your registration and travel costs. TMAC is not responsible for covering registration cancellations, nor any other costs related to attending conference. By registering, you acknowledge and agree to these terms. Please ensure you are comfortable with the policy before completing your registration.

Reminder: Code of Conduct

We are committed to providing a safe, inclusive, and respectful environment for all participants. Discrimination, harassment, or inappropriate behavior of any kind will not be tolerated. Please engage with others professionally and courteously. If you witness or experience any concerns, notify a board member immediately. Failure to adhere to this code may result in immediate removal from the event and/or revocation of membership or future attendance privileges at our conferences. Let’s work together to create a positive experience for everyone.